The products which the customer bought on www.axiogame.com in general carry a 6 months guarantee from the day of the invoice.
Certain specific products are however sold with a guarantee of 3 months only (software and consumables) and all products requiring a handling other than simple connections (spare parts, article of customization requiring soldering and/or opening of consoles etc) lose their guarantee from the moment they were installed. To return products and the start of a RMA procedure, the customer will need in all cases to contact its Axiogame support to define the process. In all cases the customer will have to fill out a RMA document with information such as nature of the product, n° of corresponding invoice, nature of the problem with product etc. The return cost for the defective products is payable by the customer.
In the event of a defective or non-conform products, duly noted by Axiogame, the customer will be able to obtain replacements, within the limit of stocks available, or a credit note corresponding to the purchase price net of tax of the defective or non- conform products, the choice being made by Axiogame, without any allowance, damages or penalties.
For RMA, please email us at firstname.lastname@example.org